Refund policy
Return Policy
CONNECT AND CONSULT LTD
Our Commitment
At CONNECT AND CONSULT LTD, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns under the following condition:
✅ The item received is defective, damaged, or faulty
We do not accept returns for:
- Items that are not defective
- Items that have been used or altered
- Items returned without prior notification
Return Window
You have 14 days from the date of delivery to request a return. Any return requests made after 14 days will not be accepted.
Money-Back Guarantee
We offer a 100% Money-Back Guarantee on all defective items. If your item is confirmed to be defective, you will receive a full refund with no questions asked.
How to Request a Return
To initiate a return, please follow these steps:
- Contact us within 14 days of receiving your order.
- Provide your order details and a clear description of the defect.
- Send photos or videos of the defective item for verification.
- Once approved, we will provide you with return instructions.
- After we receive and inspect the item, your refund will be processed.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days.
Non-Returnable Items
The following items are not eligible for return:
- Items without proof of purchase
- Items damaged due to misuse or negligence
- Items returned after the 14-day return window
Contact Us
For any return or refund inquiries, please contact us:
📧 Email: contact.connectandconsultltd@gmail.com
🏢 CONNECT AND CONSULT LTD